Privacy Policy

This Privacy Policy explains how www.realkeys.co.uk (managed by PC Zone UK Ltd, Company Number 12071093) collects, uses, and protects your personal information when you use our website or make a purchase.

By using our Services, you agree to this Privacy Policy and the processing of your personal information as described below. If you do not agree, please refrain from using our website.

🔐 1. Who We Are

www.realkeys.co.uk (managed by PC Zone UK Ltd) operates this online store and website to provide you with a curated shopping experience for digital software licenses and Microsoft product keys. Our Services are powered by Shopify, which helps us process orders, payments, and communications.

📦 2. What Personal Information We Collect

When you visit, use, or make a purchase from our store, we may collect the following information:

• Contact details (name, address, email, phone number)
• Payment information (credit/debit card or PayPal details)
• Transaction details (purchases, downloads, returns, order history)
• Device and usage data (IP address, browser type, interaction with our site)
• Communications (support emails, live chat messages, or other correspondence)

💾 3. How We Collect Your Information

• Directly from you — when you make a purchase, contact support, or sign up for updates.
• Automatically — through cookies, analytics, and other tracking technologies.
• From partners and service providers — including Shopify, payment gateways, and analytics tools.

⚙️ 4. How We Use Your Personal Information

We use your personal information to:

• Process and deliver your digital product keys securely.
• Provide customer support and respond to inquiries.
• Authenticate accounts and prevent fraudulent activity.
• Send order confirmations and warranty-related updates.
• Improve and personalise your shopping experience.
• Comply with legal and tax obligations.

💳 5. Digital Product Handling & Data Security

All product keys sold on www.realkeys.co.uk are digital licenses delivered electronically via email or on-screen delivery. Because of this:

• No physical shipping address is required for most orders.
• We store only the minimum data required to verify purchases and warranties (30-day key warranty).
• Once redeemed, your license is permanently associated with your Microsoft account and is thereafter managed directly by Microsoft.

We employ industry-standard encryption, HTTPS security, and PCI-compliant payment systems to safeguard all data transmissions.

📢 6. Marketing & Communication

We may send you promotional emails or offers from time to time. You can unsubscribe at any time using the link provided in the email. We may still contact you for non-marketing purposes such as order updates or warranty issues.

🤝 7. How We Share Your Information

We may share limited data with:

• Shopify — for website hosting, order processing, and analytics.
• Payment providers — such as PayPal or Stripe to complete transactions.
• Service providers — for marketing, delivery, or technical support functions.
• Authorities — if required by law, fraud prevention, or regulatory compliance.

We never sell or rent your personal data to third parties.

🌍 8. International Data Transfers

Some of our service providers (including Shopify) operate outside the UK and European Economic Area. When data is transferred internationally, we ensure that appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your personal information.

🧒 9. Children’s Data

Our Services are intended for adults. We do not knowingly collect or store data of anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately.

🕓 10. Data Retention

We retain your data only as long as necessary to:

• Fulfil your order and warranty period;
• Resolve disputes and comply with legal obligations;
• Maintain business and financial records required by law.

🔎 11. Your Rights Under UK & EU Data Law

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Request data portability.
• Withdraw consent to marketing or data processing.
• Object to data processing in certain cases.

To exercise these rights, please contact us via support@realkeys.co.uk. We may need to verify your identity before fulfilling any request.

📄 12. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. You can manage or disable cookies through your browser settings. We use CookieYes and Google Tag Manager to handle consent management and analytics in compliance with UK GDPR standards.

⚖️ 13. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Your consent (e.g., for marketing communications).
• Performance of a contract (e.g., fulfilling your purchase).
• Legal obligations (e.g., record keeping, tax).
• Legitimate interests (e.g., fraud prevention, business analytics).

📬 14. Contact Details

If you have questions about this Privacy Policy or your data rights, please contact:

PC Zone UK Ltd

Trading as www.realkeys.co.uk

Business address: Beta House, Laser Quay, Clupeper Close, Rochester, ME2 4HU, United Kingdom
Registered Address: 287 Darnley Road, Rochester, ENG, ME2 2UL, United Kingdom
Company Number: 12071093
Email: support@realkeys.co.uk

🪪 15. Complaints

If you are dissatisfied with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

🔄 16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The updated version will always be posted here with a new “Last updated” date.